About Our Service
1.We strive for our customers’satisfaction. If you have any questions, please feel free to email our service specialists. We will reply you within 24 hours(exclude the holidays). If no response within 24 hours, please check the spam in your mail box.
2.We highly appreciate your POSITIVE feedback. Please DO NOT leave negative feedback without any communication with us. Our goal is to provide GOOD Customer Service. Thus, we always try our best to solve any problem you have.
3.Please DO NOT leave negative or neutral feedback if you have not receive item in 30 days. Because we have mentioned the shipping time repeatedly.
1.We accept Alipay, West Union, TT. All major credit cards are accepted through secure payment processor Escrow.
2.Payment must be made within 3 days of order.
3.If you can’t checkout immediately after auction close, Please wait for a few minutes and retry.
1.Item will be shipped within 1~3 business days after full payment is received. (Attention: excludes weekends and holidays)
2.We only ship to confirmed Aliexpress addresses. Your aliexpress address MUST MATCH your Shipping address.
3.We usually ship worldwide via Air Mail Postal Shipping Method. this international order may take longer to arrive, Normally the shipment to worldwide is used to take 10 to 30 business days, exclude Sat & Sun.
4.If you have not received your shipment within 35 days from payment, please contact us. We will track the shipment and get back to you as soon as possible with a reply. Our goal is customer satisfaction!
Returns & Refunds
1. We offer 14 days return policy. Please contact us within 14 days from the date you receive your order if you would like to return.
2. All returned items MUST BE in the original packaging and you MUST ask us for the return address beforehand, provide specific reason for the return and your USER ID.
3. We will refund Payment Amount for the exact item, upon receipt of the item in its original condition and packaging with all components and accessories included. OR you may choose to have a replacement.
4. Buyer is responsible for shipping cost of returned products.